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This book provides a holistic overview of the major advances that have been made in the context of Service Science with a focus on IT-enabled services. To address challenges in collaborative, social-centric, ad-hoc, dynamic and open environments, the book studies IT-enabled service systems from two distinct but complementary research perspectives: service engineering and service computing. From a service engineering view, the book shows how to apply a systemic approach to tackle social problems from holistic and multi-disciplinary perspectives by focusing on service systems and developing a service design framework, including socio-technical aspects, the service reference model, data-driven collaboration processes, the incremental design method, requirement propagation, and system adaptability with feedback loops. From a service computing view, the book introduces a service-oriented aided infrastructure to support IT-enabled service systems in ICT-facilitated environments and provide access to tangible and intangible resources in a trustworthy environment.
The book offers a valuable companion and comprehensive reference guide for undergraduate and graduate students who want to learn about current concepts for designing and implementing service systems; and for researchers who want to identify future directions in build smart digital service ecosystems, integrating Internet of Things (IoT) and Artificial Intelligence (AI) and cyber-security. The book also appeals to developers who need to implement advanced services and want to capitalize on corresponding business models, customer-driven interaction, and scalable architectures.
Produkteigenschaften
- Artikelnummer: 9783031279256
- Medium: Buch
- ISBN: 978-3-031-27925-6
- Verlag: Springer International Publishing
- Erscheinungstermin: 17.05.2023
- Sprache(n): Englisch
- Auflage: 1. Auflage 2023
- Serie: SpringerBriefs in Service Science
- Produktform: Kartoniert
- Gewicht: 230 g
- Seiten: 129
- Format (B x H x T): 155 x 235 x 9 mm
- Ausgabetyp: Kein, Unbekannt