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Belleghem

Customer Passion

101 Ways to Meet Customer Expectations and Stand Out

Medium: Buch
ISBN: 978-1-3986-2782-6
Verlag: Kogan Page Limited
Erscheinungstermin: 28.07.2026
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Build a customer culture that drives consistent, human-centred business results. Customer Passion by Steven Van Belleghem is a practical, evidence-based guide for managers, team leads and business strategists who want to translate customer-centric principles into measurable performance. Moving beyond theory, it offers a framework for embedding customer-first behaviour into everyday operations through 101 actionable steps, proven strategies and real-world case studies. You'll discover how to: - Apply customer experience principles that improve engagement and loyalty - Implement practical models that turn empathy into operational excellence - Optimize processes to align automation with authentic human connection - Develop consistent habits that create emotional impact and brand trust - Build credibility by applying frameworks used by leading global organizations Grounded in real-world insight and shaped by global best practice, Customer Passion helps professionals bridge the gap between intention and execution. It equips leaders to implement change, influence culture and strengthen business value through a customer-first approach. Themes include: customer strategy, experience design, behavioural frameworks, culture change, AI integration, service optimization

Produkteigenschaften

  • Artikelnummer: 9781398627826
  • Medium: Buch
  • ISBN: 978-1-3986-2782-6
  • Verlag: Kogan Page Limited
  • Erscheinungstermin: 28.07.2026
  • Sprache(n): Englisch
  • Auflage: 1. Auflage 2026
  • Serie: Kogan Page
  • Produktform: Kartoniert, 449:B&W 6.14 x 9.21 in or 234 x 156 mm (Royal 8vo) Perfect Bound on White w/Matte Lam
  • Gewicht: 354 g
  • Seiten: 248
  • Format (B x H x T): 156 x 234 x 13 mm
  • Ausgabetyp: Kein, Unbekannt

Themen

Autoren/Hrsg.

Autoren

&lt;b&gt;Steven Van Belleghem&lt;/b&gt; is a successful entrepreneur, academic, speaker and author. He is a Managing Partner of InSites Consulting, (a fast growing market research & consultancy firm), Professor at Vlerick Leuven Gent Management School and author of &lt;i&gt;The Conversation Manager&lt;/i&gt;.

- - Chapter - 00: A short introduction to describe the philosophy of the book and how to use it;- Chapter - 01: The Mindset Reset – Starting with a customer-first attitude;- Chapter - 02: The Daily Habit Shift – Small behaviors that change culture;- Chapter - 03: Empathy in Action – Creating emotional connection;- Chapter - 04: Surprise and Delight – The art of unexpected magic;- Chapter - 05: The Feedback Flywheel – Building smart feedback loops;- Chapter - 06: CX for Every Team – Involving HR, IT, logistics, and finance;- Chapter - 07: From Rules to Empowerment – Helping employees help customers;- Chapter - 08: Celebrating the Heroes – Recognition and storytelling;- Chapter - 09: Human + Tech – Blending digital with personal touch;- Chapter - 10: Start Today – Tips to kick off your customer culture tomorrow;