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Wir sind gerne für Sie daThe study explores a paradigm shift in the hospitality industry by redefining hotels as multifunctional service hubs embedded in their local environments. A central innovation lies in the ecosystem-based perspective: Hotels are conceptualized not merely as isolated providers but as integral nodes in a broader value creation network involving guests, employees, local communities, and strategic partners. The study introduces a new framework that classifies hotel service innovations into ten service categories while mapping demand patterns across stakeholder groups. Using a mixed-methods approach combining literature analysis, expert workshops, and empirical survey data of 4,880 respondents, the study identifies and systematizes emerging service potentials beyond traditional accommodation functions. This approach enables a differentiated understanding of service expectations and highlights underutilized business potential. By aligning hotel offerings more closely with community needs and urban development goals, the study provides a future-oriented model for sustainable hospitality transformation and hybrid business model innovation.
Produkteigenschaften
- Artikelnummer: 9783839621554
- Medium: Buch
- ISBN: 978-3-8396-2155-4
- Verlag: Fraunhofer Verlag
- Erscheinungstermin: 06.02.2026
- Sprache(n): Englisch
- Auflage: Erscheinungsjahr 2026
- Produktform: Kartoniert
- Gewicht: 240 g
- Seiten: 50
- Format (B x H x T): 206 x 291 x 5 mm
- Ausgabetyp: Kein, Unbekannt
Themen
- Wirtschaftswissenschaften
- Wirtschaftssektoren & Branchen
- Dienstleistungssektor & Branchen
- Tourismuswirtschaft, Gastgewerbe
- Sozialwissenschaften
- Sport | Tourismus | Freizeit
- Tourismus & Reise
- Tourismus & Reise: Ökonomie, Ökologie