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Butterworth / Jones / Hines

Why Bother?

Why and How to Assess Your Continuous-Improvement Culture

Medium: Buch
ISBN: 978-1-032-02829-3
Verlag: Taylor & Francis Ltd (Sales)
Erscheinungstermin: 26.10.2021
Lieferfrist: bis zu 10 Tage

This book focusses on the importance of creating an internal assessment program to periodically assess the maturity of the organizations transformation journey. It discusses the best approach to designing and implementing an assessment program by answering key questions posed when people resist.

The book begins with selecting the positioning of the program not as an audit but as an opportunity to review strengths and opportunities, through to selecting senior leader support to design of the program and developing the assessors. More than 10 case studies are documented to show how organizations have approached their assessment programs, lessons learned, and successes and challenges faced.

The book leads the reader through the process of selling the concept and importance of transformation and Lean assessments to embed the desired behaviors within workplace culture. With many case studies, the reader is guided to design their own programs and develop their own assessors. This increases the probability of sustainability of the transformation program by focusing on and maturing the behaviors the transformation programs are trying to drive.

For example, one of the most well-known assessments is the Shingo prize -- This book explains the thinking behind the Shingo model and shares examples of assessments that support it. Other examples of assessments are covered, such as process maturity, quality and business assessments.


Produkteigenschaften


  • Artikelnummer: 9781032028293
  • Medium: Buch
  • ISBN: 978-1-032-02829-3
  • Verlag: Taylor & Francis Ltd (Sales)
  • Erscheinungstermin: 26.10.2021
  • Sprache(n): Englisch
  • Auflage: 1. Auflage 2021
  • Produktform: Gebunden
  • Gewicht: 726 g
  • Seiten: 292
  • Format (B x H x T): 178 x 254 x 18 mm
  • Ausgabetyp: Kein, Unbekannt
Autoren/Hrsg.

Autoren

Contents

List of Figures. xiii

List of Tables. xvii

Foreword. xix

Acknowledgments. xxi

About the Authors. xxiii

Introduction. 1

1 Why Bother Getting Sponsorship?. 9

2 Why Bother Defining Behaviors and Linking Systems

and Behaviors?. 15

3 Why Bother Assessing and Managing Behaviors?. 33

4 Why Bother Designing Your Own Strategic Level Behavioral

Assessment System?. 71

5 Why Bother Defining Behaviors and KBIs?. 103

6 Why Bother Focusing on the Type of Conversations

People Have?. 137

7 Why Bother Seeing Where It Has Worked and the

Lesson Learned? …. 159

Case Studies:

NBN Co. Case Study by Indrajit Ray, Clyde Livingston,

and Richard Perry. 159

Panalpina Case Study by Andrew Lahy, Maria Pia Caraccia,

and Mike Wilson. 167

Airbus Australia Pacific Case Study by Kim Gallant. 177

CBA Case Study by Morgan Jones. 185

Bakkavor Desserts— Measuring the Maturity of the CI System

Case Study by John Bowman and Leighton Williams. 198

Virtual Assessments Case Study by Morgan Jones. 212

8 Why Bother Aligning Assessments, Assessors, and

Calibration?. 221

9 Why Bother Having a High- Level Roadmap to Deploy?. 245

10 Why Bother Doing Assessments?. 251

Appendix. 255

Index. 259