Verkauf durch Sack Fachmedien

Dickinson

Personalisation in Public Services

Digital Promises and Democratic Limits

Medium: Buch
ISBN: 978-1-4473-8196-9
Verlag: Bristol University Press
Erscheinungstermin: 02.02.2027
vorbestellbar, Erscheinungstermin ca. Februar 2027

What happens when public services get personal? From healthcare to criminal justice, policy makers increasingly champion tailored and individualised approaches. Digital advances have helped forge these ambitions into reality, yet the promises of greater efficiency, better outcomes, and meaningful support for society's most vulnerable often go unfulfilled. Worse, responsibility for those outcomes quietly shifts from government to individuals, fundamentally rewriting the social contract.

Drawing on diverse case studies across policy areas and national settings, this timely and accessible analysis is the first of its kind to interrogate personalisation so comprehensively – examining its value, ethics, equity implications, and digital dimensions.

An urgent book, it challenges us to ask harder questions about redistribution, responsibility, and the proper role of government – and to demand public services that genuinely serve both individual needs and the common good.


Produkteigenschaften


  • Artikelnummer: 9781447381969
  • Medium: Buch
  • ISBN: 978-1-4473-8196-9
  • Verlag: Bristol University Press
  • Erscheinungstermin: 02.02.2027
  • Sprache(n): Englisch
  • Auflage: 1. Auflage 2027
  • Produktform: Kartoniert
  • Seiten: 176
  • Format (B x H): 156 x 234 mm
  • Ausgabetyp: Kein, Unbekannt
Autoren/Hrsg.

Autoren

Helen Dickinson is Professor of Public Service Research in the Public Service Research Group at the School of Business, University of New South Wales, Canberra. In 2021, Helen was named one of Apolitical’s 100 most influential academics in government.

1. Introduction

2. Why and What of Personalisation

3. In What Ways Does Personalisation Create Value and Values?

4. What Are the Ethical Implications of Personalisation of Public Services?

5. What Are the Equity Implications of Personalising Public Services?

6. What Implications Does Personalisation Have for Citizenship and Inclusion?

7. The Future of Personalisation in Public Services