Autoren/Hrsg. Autoren Doty, Steve Colorado Springs Utilities, Colorado, USA Turner, Wayne C Oklahoma State University, Stillwater, USA Capehart, Barney L Fairmont Press, GA, USA University of Florida, Gainesville, USA Kennedy, William J Pawlik, Klaus-Dieter E Accenture Consulting, USA Thumann, Albert Fairmont Press, Lilburn, Georgia, USA Mehta, D. Paul Bradley University, Peoria, Illinois, USA