Productivity of Services Next Gen - Beyond Output/Input

"Productivity of Services Next Gen - Beyond Output/Input" has been the theme for the RESER 2011 conference's call for paper. Researchers from a variety of disciplines and from all over the world have contributed their latest findings to the conference. In this booklet one can find the detailed abstracts with description of the general objective of the particular paper, an outline of the methodology, and the results that have been discovered.