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Harmon / Business Process Trends

Business Process Change

A Guide for Business Managers and BPM and Six Sigma Professionals

Medium: Buch
ISBN: 978-0-12-374152-3
Verlag: William Andrew Publishing
Erscheinungstermin: 20.08.2007
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Every company wants to improve the way it does business, to produce goods and services more efficiently, and to increase profits. Nonprofit organizations are also concerned with efficiency, productivity, and with achieving the goals they set for themselves. Every manager understands that achieving these goals is part of his or her job. BUSINESS PROCESS MANAGEMENT (or BPM) is what they call these activities that companies perform in order to improve and adapt processes that will help improve the way they do business.

In this balanced treatment of the field of business process change, Paul Harmon offers concepts, methods, and cases for all aspects and phases of successful business process improvement. Updated and added for this edition are coverage of business process management systems, business rules, enterprise architectures and frameworks (SCOR), and more content on Six Sigma and Lean--in addition to new coverage of performance metrics.

Produkteigenschaften

  • Artikelnummer: 9780123741523
  • Medium: Buch
  • ISBN: 978-0-12-374152-3
  • Verlag: William Andrew Publishing
  • Erscheinungstermin: 20.08.2007
  • Sprache(n): Englisch
  • Auflage: 2. Auflage 2007
  • Produktform: Kartoniert
  • Gewicht: 1184 g
  • Seiten: 592
  • Format (B x H): 191 x 235 mm
  • Ausgabetyp: Kein, Unbekannt
  • Nachauflage: 978-0-12-800387-9

Themen

Autoren/Hrsg.

Autoren

Paul Harmon is a cofounder and executive editor at Business Process Trends, an internationally popular website that provides a variety of free articles, columns, surveys and book reviews each month on trends, directions, and best practices in business process management. He is also a cofounder, chief methodologist, and principal consultant of BPTrends Associates, a professional services company providing executive education, training, and consulting services for organizations interested in understanding and implementing business process management. At the same time Mr. Harmon serves as a Senior Consultant for AI with Cutter Consortium.

Companies and Business Processes.

I: Enterprise Level Concerns.Strategy, Business Processes, and Competitive Advantage.The Business Architecture and Organizational Alignment.Modeling Organizations.Process Performance Metrics and Evaluation.Organizing and Using an Enterprise BPM Group.

II: Process Level Concerns. Modeling Processes.Analyzing Activities.Managing and Measuring Business Processes.Process Improvement with Lean and Six Sigma.A Business Process Redesign Methodology.Process Redesign Patterns.Knowledge Workers and Business Rules.

III: Implementation Level Concerns.Software Tools for Business Process Modeling and Redesign.Business Process Management Systems.ERP-Driven Redesign.Software Development.

IV. Putting it All Together.The Ergonomic Systems Case.