Verkauf durch Sack Fachmedien

Jin / Reber / Nowak

Advancing Crisis Communication Effectiveness

Integrating Public Relations Scholarship with Practice

Medium: Buch
ISBN: 978-0-367-68714-4
Verlag: Routledge
Erscheinungstermin: 01.08.2022
Lieferfrist: bis zu 10 Tage

Advancing Crisis Communication Effectiveness shows how crisis communication plans and efforts for complex and challenging issues benefit when academic perspectives are connected with practitioner experiences. This book brings crisis and public relations scholars together with practicing professionals to integrate academic theories and research with the knowledge and lessons learned on the frontlines of crisis communication and management.

This book illustrates how having insights and observations from both leading crisis communication scholars and professionals strengthens crisis management and communication strategies, plans, and coordination. Chapters co-authored by leading scholars and professionals highlight how academic theories and research can inform crisis management and response - and how practitioners can utilize, inform, and strengthen academic theories and research. For each topic area covered, examples and applications are provided that show how integrating public relations scholarship with practice can advance crisis communication effectiveness.

This book represents a unique and timely contribution to the field of crisis management and communication. It will be an important resource for public relations and crisis management and communication scholars, educators, professionals, consultants, and graduate students.


Produkteigenschaften


  • Artikelnummer: 9780367687144
  • Medium: Buch
  • ISBN: 978-0-367-68714-4
  • Verlag: Routledge
  • Erscheinungstermin: 01.08.2022
  • Sprache(n): Englisch
  • Auflage: 1. Auflage 2022
  • Serie: Routledge Research in Public Relations
  • Produktform: Kartoniert
  • Gewicht: 445 g
  • Seiten: 288
  • Format (B x H x T): 156 x 234 x 16 mm
  • Ausgabetyp: Kein, Unbekannt
Autoren/Hrsg.

Herausgeber

PART I

Overview and Context 1

1 Complex and Challenging Crises: A Call for Solutions 3

BRYAN H. REBER, C. RICHARD YARBROUGH, GLEN NOWAK, AND YAN JIN

2 The Evolving Complexity of Crisis Issues: The Role of Crisis History 17

LASHONDA L. EADDY AND SHELLEY SPECTOR

PART II

Most Challenging Organizational Crises 33

3 Corporate Crises: Sticky Crises and Corporations 35

W. T IMOTHY COOMBS, SHERRY J. HOLLADAY, AND RICK WHITE

4 Connected in Crisis: How Nonprofit Organizations Can Respond and Refocus 52

HILARY FUSSELL SISCO AND MARK MCMULLEN

5 Media Relations for Government/Public Affairs Crises: Ethical and Unethical Components of Scandal and Spin 63

DAVID E. CLEMENTSON, JOSEPH WATSON JR., AND MICHAEL GREENWELL

PART III

Most Challenging Public Crises 77

6 A Promising but Difficult Domain: Complex Health-related Crises and Academic-Professional Collaboration 79

GLEN NOWAK AND MICHAEL GREENWELL

7 Disaster and Emergency Crisis Management Communication 92

ROBERT L. HEATH, J. SUZANNE HORSLEY, GREG GUEST, AND CHRIS GLAZIER

PART IV

Crises Amplified by Media and Aggravated by Misinformation 111

8 Managing Misinformation and Conflicting Information: A Framework for Understanding Misinformation and Rumor 113

LUCINDA AUSTIN, TONI G.L.A. VAN DER MEER, YEN-I LEE, AND JIM SPANGLER

9 Technology and Social Media: Challenges and Opportunities for Effective Crisis and Risk Communication 130

DEANNA D. SELLNOW, LUCINDA AUSTIN, AND CIRO DIAS REIS

10 Law and (Lack of) Order in Complex Crises 149

JOSEPH WATSON, JR., JAMES D. FIRTH, AND JONATHAN PETERS

PART V

What Can Crisis Theories Do (Better) for Practice? 163

11 Situational Crisis Communication Theory (SCCT) and Application in Dealing with Complex, Challenging, and Recurring Crises 165

W. T IMOTHY COOMBS, SHERRY J. HOLLADAY, AND KAREN L. WHITE

12 Managing Complexity: Insights from the Contingency Theory of Strategic Conflict Management 181

YAN JIN, AUGUSTINE PANG, GLEN T. CAMERON, SUNGSU KIM, AND LEONARD (LEN) A. PAGANO, JR.

13 Calming Giants in the Earth: The Internalization, Distribution, Explanation, and Action (IDEA) Model as Strategic Communication in Crises with Competing Narratives 198

TIMOTHY L. SELLNOW, DEANNA D. SELLNOW, AND CIRO DIAS REIS

14 The Social-Mediated Crisis Communication (SMCC) Model: Identifying the Next Frontier 214

BROOKE FISHER LIU, YAN JIN, LUCINDA AUSTIN, ERICA KULIGOWSKI, AND CAMILA ESPINA YOUNG

PART VI

Looking Ahead and Trekking Forward Together 231

15 The Future of Collaborative Crisis Research 233

YAN JIN, MATTHEW O’CONNOR, BRYAN H. REBER, AND GLEN NOWAK