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Wiley

Remarkable Service

Medium: Buch
ISBN: 978-1-118-11687-6
Verlag: Wiley
Erscheinungstermin: 10.02.2014
Lieferfrist: bis zu 10 Tage

A professional, highly trained staff offers a competitive advantage for all foodservice operations, from practical service skills (i.e., setting the table, serving the food, and presenting the check) to less tangible service skills (i.e., creating a welcoming space, exhibiting a helpful attitude, and anticipating customer needs). This revised edition has been thoroughly re-organized and updated with all-new photographs and includes new "Scripts for Service Scenarios" throughout to help servers practice real-world scenarios.


Produkteigenschaften


  • Artikelnummer: 9781118116876
  • Medium: Buch
  • ISBN: 978-1-118-11687-6
  • Verlag: Wiley
  • Erscheinungstermin: 10.02.2014
  • Sprache(n): Englisch
  • Auflage: 3rd Auflage
  • Produktform: Kartoniert
  • Gewicht: 526 g
  • Seiten: 304
  • Format (B x H x T): 189 x 231 x 20 mm
  • Ausgabetyp: Kein, Unbekannt
  • Vorauflage: 978-0-470-19740-0
Preface viii

Acknowledgments xiv

Chapter 1 The Principles of Remarkable Service 2

Chapter 2 Styles of Service 20

Chapter 3 A Clean and Safe Dining Room 48

Chapter 4 Preparing and Maintaining the Dining Room For Remarkable Service 72

Chapter 5 Reservations and Waiting Lists 110

Chapter 6 Serving Guests 136

Chapter 7 Beverage Service 176

Chapter 8 Wine Service 208

Chapter 9 Banquet Service in the Restaurant 230

Chapter 10 Remarkable Service Interactions 254

Appendix 268

Bibliography 277

Trade and Professional Groups 279

Index 281