The Handbook of Logistics and Distribution Management

PART 1 CONCEPTS OF LOGISTICS AND DISTRIBUTION

1 Introduction to logistics and distribution

Introduction

Scope and definition

Historical perspective

Importance of logistics and distribution

Logistics and distribution structure

Summary

2 Integrated logistics and the supply chain

Introduction

The total logistics concept

Planning for distribution and logistics

The financial impact of logistics

Globalization and integration

Integrated systems

Competitive advantage through logistics

Logistics and supply chain management

Summary

3 Customer service and logistics

Introduction

The importance of customer service

The components of customer service

Two conceptual models of service quality

Developing a customer service policy

Levels of customer service

Measuring customer service

The customer service explosion

Summary

4 Channels of distribution

Introduction

Physical distribution channel types and structures

Channel selection

Third party or own account?

Different services that are offered

Key drivers for third-party distribution

Key issues in third-party distribution and logistics

Fourth-party logistics

Summary

5 Key issues and challenges for logistics

Introduction

The external environment

Manufacturing and supply

Distribution

Retailing

The consumer

Summary

PART 2 PLANNING FOR LOGISTICS

6 Planning framework for logistics

Introduction

Pressures for change

Strategic planning overview

Logistics design strategy

Product characteristics

The product life cycle

Packaging

Unit loads

Summary

7 Logistics processes

Introduction

The importance of logistics processes

Key logistics processes

Approach

Tools and techniques

Summary

8 Logistics network planning

Introduction

The role of distribution centres and warehouses

Cost relationships

A planned approach or methodology

Initial analysis and option definition

Logistics modelling

Matching logistics strategy to business strategy

Site search and considerations

Summary

9 Logistics management and organization

Introduction

Relationships with other corporate functions

Logistics organizational structures

Organizational integration

The role of the logistics or distribution manager

Payment schemes

The selection of temporary staff and assets

Summary

10 Manufacturing and materials management

Introduction

Just-in-time

Manufacturing resource planning (MRPII)

Material requirements planning (MRP)

The MRP system

Flexible fulfilment (postponement)

The effects on distribution activities

Summary

PART 3 PROCUREMENT AND INVENTORY DECISIONS

11 Basic inventory planning and management

Introduction

The need to hold stocks

Types of stock-holding/inventory

The implications for other logistics functions

Inventory costs

Inventory replenishment systems

The economic order quantity

Demand forecasting

Summary

12 Inventory and the supply chain

Introduction

Problems with traditional approaches to inventory planning

Different inventory requirements

The lead-time gap

Inventory and time

Analysing time and inventory

Inventory planning for manufacturing

Inventory planning for retailing

Summary

13 Purchasing and supply

Introduction

Setting the procurement objectives

Managing the suppliers

Collaborative planning, forecasting and replenishment

Factory gate pricing

E-procurement

Summary

PART 4 WAREHOUSING AND STORAGE

14 Principles of warehousing

Introduction

The role of warehouses

Strategic issues affecting warehousing

Warehouse operations

Costs

Packaging and unit loads

Summary

15 Storage and handling systems (palletized)

Introduction

Pallet movement

Pallet stacking

Palletized storage

Palletized storage - comparison of systems

Summary

16 Storage and handling systems (non-palletized)

Introduction

Small item storage systems

Truck attachments

Long loads

Cranes

Conveyors

Automated guided vehicles

Hanging garment systems

Summary

17 Order picking and replenishment

Introduction

Order picking concepts

Order picking equipment

Sortation

Layout and slotting

Information in order picking

E-fulfilment

Picking productivity

Replenishment

Summary

18 Receiving and dispatch

Introduction

Receiving processes

Dispatch processes

Cross-docking

Equipment

Layouts

Summary

19 Warehouse design

Introduction

Design procedure

Summary

20 Warehouse management and information

Introduction

Operational management

Performance monitoring

Information technology

Data capture and transmission

Radio data communication

Summary

PART 5 FREIGHT TRANSPORT

21 International logistics: modal choice

Introduction

Method of selection

Operational factors

Transport mode characteristics

Consignment factors

Cost and service requirements

Aspects of international trade

Summary

22 Intermodal transport

Introduction

Intermodal equipment

Intermodal vehicles

Intermodal infrastructure

Freight facilities grants

Track access grants

Company neutral revenue support grants

Summary

23 Road freight transport: vehicle selection

Introduction

Main vehicle types

Types of operation

Load types and characteristics

Main types of vehicle body

The wider implications of vehicle selection

Vehicle acquisition

Summary

24 Road freight transport: vehicle costing

Introduction

Reasons for road freight transport vehicle costing

The main types of costing system

Vehicle standing costs

Vehicle running costs

Overhead costs

Costing the total transport operation

Whole life costing

Vehicle cost comparisons

Zero-based budgets

Summary

25 Road freight transport: legislation

Introduction

Operator licensing

Driver licensing

Drivers' hours regulations

The Road Transport Directive

Tachographs

Vehicle dimensions

The Immigration and Asylum Act 1999

Summary

Further reading

26 Road freight transport: planning and resourcing

Introduction

Need for planning

Fleet management

Main types of road freight transport

Transport resource requirements

Vehicle routeing and scheduling issues

Data requirements

Manual methods of vehicle routeing and scheduling

An example of manual routeing and scheduling

Computer routeing and scheduling

Other information system applications

Summary

PART 6 OPERATIONAL MANAGEMENT

27 Cost and performance monitoring

Introduction

Why monitor?

Different approaches to cost and performance monitoring

What to measure against?

An operational planning and control system

Good practice

Influencing factors

Detailed and key measures

Summary

28 Benchmarking

Introduction

Why should an organization engage in benchmarking?

How to conduct a benchmarking exercise

Formal benchmarking systems

Benchmarking distribution operations

Summary

29 Information and communication technology in the supply chain

Introduction

Basic communication

Supply chain planning

Warehousing

Inventory

Transport

Other applications

Trading using the internet - e-commerce

Summary

30 Outsourcing: the selection process

Introduction

Approach

Summary

31 Security and safety in distribution

Introduction

International security measures

Strategic security measures

Tactical security measures

Safety in the distribution centre and warehouse

Summary

32 Logistics and the environment

Introduction

The European Union and environmental legislation

Logistics and environmental best practice

Alternative fuels

Summary