Verkauf durch Sack Fachmedien

Tullis

Measuring the User Experience

Collecting, Analyzing, and Presenting Usability Metrics

Medium: Buch
ISBN: 978-0-12-415781-1
Verlag: William Andrew Publishing
Erscheinungstermin: 16.07.2013
Nicht mehr lieferbar

Measuring the User Experience was the first book that focused on how to quantify the user experience. Now in the second edition, the authors include new material on how recent technologies have made it easier and more effective to collect a broader range of data about the user experience.

As more UX and web professionals need to justify their design decisions with solid, reliable data, Measuring the User Experience provides the quantitative analysis training that these professionals need. The second edition presents new metrics such as emotional engagement, personas, keystroke analysis, and net promoter score. It also examines how new technologies coming from neuro-marketing and online market research can refine user experience measurement, helping usability and user experience practitioners make business cases to stakeholders. The book also contains new research and updated examples, including tips on writing online survey questions, six new case studies, and examples using the most recent version of Excel.


Produkteigenschaften


  • Artikelnummer: 9780124157811
  • Medium: Buch
  • ISBN: 978-0-12-415781-1
  • Verlag: William Andrew Publishing
  • Erscheinungstermin: 16.07.2013
  • Sprache(n): Englisch
  • Auflage: 2. Auflage 2013
  • Produktform: Kartoniert
  • Gewicht: 660 g
  • Seiten: 320
  • Format (B x H): 191 x 235 mm
  • Ausgabetyp: Kein, Unbekannt
  • Vorauflage: 978-0-12-373558-4
  • Nachauflage: 978-0-12-818080-8
Autoren/Hrsg.

Autoren

Thomas S. (Tom) Tullis retired as Vice President of User Experience Research at Fidelity Investments in 2017. Tom was also an Adjunct Professor in Human Factors in Information Design at Bentley University since 2004. He joined Fidelity in 1993 and was instrumental in the development of the company’s User Research department, whose facilities include state-of-the-art Usability Labs. Prior to joining Fidelity, he held positions at Canon Information Systems, McDonnell Douglas, Unisys Corporation, and Bell Laboratories. He and Fidelity’s usability team have been featured in a number of publications, including Newsweek, Business 2.0, Money, The Boston Globe, The Wall Street Journal, and The New York Times.

Chapter 1 IntroductionChapter 2 BackgroundChapter 3 Planning Chapter 4 Performance MetricsChapter 5 Issue-Based MetricsChapter 6 Self-Reported MetricsChapter 7 Behavioral and Physiological Metrics Chapter 8 Combined and Comparative MetricsChapter 9 Special TopicsChapter 10 Case StudiesChapter 11 Ten Keys to Success