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Woodland

Improving Productivity and Service in Depot Businesses

How Haulage, 3PL, and Service Companies Can Increase Quality and Customer Satisfaction

Medium: Buch
ISBN: 978-1-032-34781-3
Verlag: Taylor & Francis Ltd
Erscheinungstermin: 23.12.2022
Lieferfrist: bis zu 10 Tage

This book is specifically for working operations managers across the broad range of business types that deploy fleet and product via a myriad of service types. It is applicable to businesses with small medium to large fleets in haulage, 3PL, and any service business operating a depot structure. The book is less about theoretical concepts – although specific references point to theories including Lean, continuous improvement, net promoter score, and balanced scorecard – but is essentially a practical guide applying worked examples and generic templates regarding the core ten activities that are critical to achieving service and profit expectation in any depot, route-based business deploying fleet. Every working manager – front-line to COO – will identify with and grasp that these are fundamental areas and that, if improvement can be sustained, will deliver better service to customers and enhanced profit in both local and business levels. The key areas examined are:

- People management

- Fleet management

- Route scheduling

- Optimisation of non-productive (on-depot) time

- Driver debrief

- Customer service and complaint management and measurement

- Key performance indicators

- The operating rhythm

- Continuous improvement


Produkteigenschaften


  • Artikelnummer: 9781032347813
  • Medium: Buch
  • ISBN: 978-1-032-34781-3
  • Verlag: Taylor & Francis Ltd
  • Erscheinungstermin: 23.12.2022
  • Sprache(n): Englisch
  • Auflage: 1. Auflage 2022
  • Produktform: Kartoniert
  • Gewicht: 442 g
  • Seiten: 218
  • Format (B x H x T): 251 x 177 x 14 mm
  • Ausgabetyp: Kein, Unbekannt
Autoren/Hrsg.

Autoren

Preface. Acknowledgements. About the Author. 1 People Management. 2 Fleet Management. 3 Route Scheduling. 4 Minimising Non-Productive Hours. 5 Driver Debrief. 6 Customer Service. 7 Managing Complaints. 8 KPIs, the Balance Scorecard, and Basic Financial Models. 9 The Management Operating Rhythm (Drumbeat). 10 Operational Health and Safety. 11 Continuous Improvement. 12 The Depot Manager Cadre. Glossary. Index.