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The EQ Interview

Finding Employees with High Emotional Intelligence (Special)

Medium: Buch
ISBN: 978-0-8144-0941-1
Verlag: AMACOM
Erscheinungstermin: 09.06.2008
Lieferfrist: bis zu 10 Tage

With a growing body of research showing that Emotional Intelligence is one of the key indicators of success, smart hiring managers know that choosing employees based on their EQ makes sense. What they don’t know is the best way to do it. The EQ Interview gives readers the practical skills and understanding they need to make smart hiring choices by determining candidates’ emotional intelligence to ensure that they’re the right fit for the job. This practical guide explains the five areas of emotional intelligence, and how these competencies add to job performance. The book then provides readers with more than 100 behavior-based questions specially formulated to help determine how applicants have applied their EQ in past experience, and helps managers use that information to predict future success. The book shows readers how they can analyze and interpret answers and even spot “EQ frauds” to avoid costly hiring mistakes. Filled with insightful examples, this is the one book that shows readers how to incorporate EQ into their hiring process.


Produkteigenschaften


  • Artikelnummer: 9780814409411
  • Medium: Buch
  • ISBN: 978-0-8144-0941-1
  • Verlag: AMACOM
  • Erscheinungstermin: 09.06.2008
  • Sprache(n): Englisch
  • Auflage: Erscheinungsjahr 2008
  • Produktform: Kartoniert, Paperback
  • Gewicht: 324 g
  • Seiten: 224
  • Format (B x H x T): 152 x 229 x 12 mm
  • Ausgabetyp: Kein, Unbekannt
Autoren/Hrsg.

Autoren

CONTENTS 1Introduction1 2The Five Areas of Emotional Intelligence and the EQ Job Competencies7 3Self-Awareness15 Competency 1: Impact on Others16 Competency 2: Emotional and Inner Awareness20 Competency 3: Accurate Assessment of Skills and Abilities26 4Self-Control or Self-Management33 Competency 1: Emotional Expression35 Competency 2: Courage or Assertiveness39 Competency 3: Resilience42 Competency 4: Planning the Tone of Conversations47 5Empathy53 Competency 1: Respectful Listening54 Competency 2: Feeling the Impact on Others56 Competency 3: Service Orientation58 6Social Expertness65 Competency 1: Building Relationships68 Competency 2: Collaboration71 Competency 3: Conflict Resolution74 Competency 4: Organizational Savvy78 7Personal Influence: Influencing Self85 Competency 1: Self-Confidence86 Competency 2: Initiative and Accountability91 Competency 3: Goal Orientation94 Competency 4: Optimism98 Competency 5: Flexibility and Adaptability101 8Personal Influence: Influencing Others111 Competency 1: Leading Others112 Competency 2: Creating a Positive Work Climate116 Competency 3: Getting Results Through Others121 9Mastery of Purpose and Vision129 Competency 1: Understanding One's Purpose and Values130 Competency 2: Taking Actions Toward One's Purpose133 Competency 3: Authenticity135 10 The EQ Fraud and Other Warning Signs141 All One-Sided: Too Good to Be True142 Other Behavior Trends146 A Word About Instinct151 11A Final Word153 Appendix 1. Emotional Intelligence Table of Competencies157 Appendix 2. Questions by Area and Competencies161 Index181 About the Author185